Refund policy

Fourteen day money back guarantee. Ask within fourteen days of the payment, for any reason, and you are refunded. No form, no explanation required.

If the report did not arrive, or is not the report you paid for, there is no deadline at all: write to us whenever you notice.

This is something we offer, not something the law obliges us to. The report is digital content delivered the moment the payment clears, and by starting the purchase you expressly ask for that immediate delivery — which, under Directive 2011/83/EU as transposed in your country of residence, ends the statutory fourteen day right of withdrawal as soon as the report is unlocked.

We give that fortnight back anyway. It seemed wrong to sell something that cannot be read before it is bought and then refuse to hear that it was not worth it. Nothing here limits the rights you have under the consumer law of your country of residence.

One behaviour report on one dog, produced from the answers given in the test. It is delivered immediately on the web page of its profile and can be downloaded as a PDF. There is no subscription and no recurring charge.

The report was paid for and never unlocked.

The report unlocked is not the one the payment was made for.

You were charged more than once for the same profile.

The report cannot be opened or downloaded and we cannot fix it.

Past the fortnight we still refund a report that was paid for and never delivered, or a payment taken twice. Those are our mistakes and they do not expire.

What we do not refund past the fortnight is a report you read and disagreed with. The free result shows the archetype, the eight scores and one dimension decoded in full before any payment, so the kind of writing on offer can be seen before it is bought.

Write to contact@mydogtype.com with the profile code, the six characters shown on the result page. That is all we need to find the payment. We answer within two working days.

Refunds are issued by Paddle.com Market Ltd, Judd House, 18-29 Mora Street, London EC1V 8BT, United Kingdom, which is the merchant of record and the party that took the payment. The money returns to the card or account it came from, usually within five to ten working days depending on your bank.

You can contact Paddle's own buyer support, which handles disputes independently of us, or use the European Commission's online dispute resolution platform. Nothing in this policy limits the rights you have under the consumer law of your country of residence.